Engineering

Russell Rowland

Ordering Process

Ordered engineering from RR this morning and got this back from Jackie: "NEW and EXCITING CHANGES are happening at Russell Rowland, Inc. As many of you are aware, Jackie & Parker Rowland are expecting the birth of their first child in December! As such, we have some process changes to ensure you receive the same level of service that you are accustomed to while Jackie is out on Maternity Leave.

Effective immediately, please use our

New Order Submission Process⁠

. Submit ALL new order requests to:

orders@russrow.com⁠

⁠

This will assist in gathering all information & documentation needed to begin your project as well as streamline communication to help ensure your project is processed efficiently and in a timely manner. See requirements below for submitting your new orders. Requirements:

Your contact information (name, address, phone and email address).

The person or company who is financially responsible (client) for this project if other than sender (contact name, email, company name, address).

The complete physical address of the project location (street, city, state & zip). If the property does not yet have an address, please provide cross streets or marked on a map.

A brief explanation of project.

Documentation.

For new construction – Architectural PDF & DWG files. If using a Truss company, provide company name, contact name & email address.

For existing structure repairs or renovations - provide pictures of area involved, any architectural plans or drawings, and any reports (if applicable).

As always, our team is available via email or by calling the office at

904-503-3283⁠

for any assistance needed with field issues, project inquiries or engineering questions. Thank you for your business and we look forward to working with you on your next project!"

For new orders, please send architectural plans & pertinent information to

orders@russrow.com⁠

For status updates on existing jobs or proposals, please email Matt Pena (

mpena@russrow.com⁠

For field issues & technical questions, please email Adam Russell (

arussell@russrow.com⁠

), Ben Pearson (

bpearson@russrow.com⁠

), or call the office at 904-503-3283.

Example Email:

Hi -

I'd like to order pergola engineering. Below is all the info.

My Contact Info:

Jack Spellman

6967 Philips Hwy. Jacksonville, FL 32216

904-424-7647

jack@prattguys.com

Project Address:

203 Union Hill Dr.

Ponte Vedra, FL 32081

Project Brief Description:

(6) post pergola with (3) of the posts to be attached to pool shell

Please let me know the cost and ETA. Thanks!

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